Refund Policy
Global X – Return Policy, Terms of Sale, and Cancellation Policy
Please read carefully. By making any purchase on this website, you agree to be immediately bound by the terms and conditions outlined in this policy.
Return Address for All Equipment
GLOBAL XU.S.A.
(Unless otherwise instructed by a Global X representative.)
Return Policy
You must contact us by emailing customer support at admin@globalx.com before returning any order. Returns sent without prior approval and a valid RMA (Return Merchandise Authorization) number may not be eligible for a full or partial refund.
A customer service representative will issue your RMA number after verifying your request.
Refund Policy
If you are not completely satisfied with your equipment or service order, Global X offers a 14-day return policy.Except for products/services detailed under “Equipment Return Terms,” returned items are eligible for a refund minus any shipping charges.
Equipment Return Terms
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All products must be returned with all original packaging, manuals, and accessories.
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Items will be inspected upon receipt. If any product is scratched, dirty, missing parts, or shows signs of use, the total refund may be reduced or denied.
Fees for Missing or Damaged Components
Item
Replacement Fee
Power Adapters
$5.00
Box / Packaging
$5.00
External Antennas
$5.00 each
Cables
$5.00
Batteries
$10.00
SIM Cards
$5.00
Loss or Damage to Equipment
By accepting delivery of Global X equipment, you assume full responsibility for its protection and safekeeping. In the event of loss, damage, or destruction, you agree to reimburse Global X for the replacement cost.
Shipping Terms
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Customers are responsible for return shipping costs.
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All shipping charges are non-refundable, as Global X cannot guarantee service performance in every location.
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If your order arrives damaged, incomplete, or missing items, you must report the issue within 7 days of delivery.Failure to do so may void eligibility for replacement.
Address Correction / Redirect Fee
If your package must be redirected or corrected after shipping (due to incorrect address or customer request), a non-refundable $20 redirect fee will be charged.
Refused Shipments
Any refused shipment will incur a $30 restocking fee plus the cost of return shipping.
If your order included free accessories, these must also be returned. If not returned, the cost of those items will be deducted from your refund.
Defective Equipment
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Devices reported defective within 90 days of purchase may be eligible for replacement, pending approval by a Global X technical support representative.
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Devices beyond 90 days are no longer covered and may require a replacement purchase.
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Equipment damaged by physical impact, water, or lightning is not covered and will be subject to the full replacement cost.
Service Termination
You may cancel your service at any time by text or email confirmation. However, Global X does not provide prorated refunds for unused service time.
Global X reserves the right to suspend or terminate your account within 48 hours of non-payment or any violation of our Acceptable Use Policy. Service may be terminated with or without prior notice.
Contact Us
For returns, service requests, or policy questions, please contact: admin@globalx.com