Terms of Service
Please read these terms carefully before using our services. By using Global X products or services, you agree to these terms.
Acceptance Required
By using our products, you agree to these terms
14-Day Returns
Hardware returns within 14 days per our return policy
No Chargebacks
Fraudulent chargebacks result in account termination
Good Standing
App access requires good financial standing
Acceptance of Terms
By purchasing hardware from Global X or downloading our mobile application, you agree to be bound by these Terms of Service.
Payments and Refunds
- Hardware:All hardware sales are subject to our return policy.
- App Subscriptions:App purchases and subscriptions are generally non-refundable unless otherwise stated.
- Refund Processing:If a refund is issued via a third-party processor (e.g., CashApp, Venmo, PayPal), that refund is considered final.
- Signature Confirmation:Any order with a total value over $300 requires a signature confirmation for acceptance of delivery.
Chargebacks and Payment Disputes
We take chargebacks very seriously. A chargeback is a form of payment dispute that should only be used for unauthorized transactions.
Double-Dipping
If a customer receives a voluntary refund from Global X and subsequently files a chargeback for the same transaction, this will be flagged as fraudulent activity.
Consequences
In the event of a chargeback, dispute, or reversal of payment, Global X reserves the right to:
- 1Suspend or terminate access to any associated digital services or apps.
- 2Blacklist the customer from future purchases.
- 3Recover the original funds plus any bank-imposed "chargeback fees" (typically $15–$50).
Account Suspension & Service Termination
Global X reserves the right to disable, suspend, or terminate any user account or app access, without notice, for:
- Violation of these Terms
- Unresolved financial balances
- Fraudulent behavior or attempts to secure multiple refunds for a single item
- Abuse of our support staff
- Bullying on the platform
- Unacceptable behavior on the platform
Hardware-Software Dependency
The Global X App is designed to work with Global X hardware. While the app is a separate purchase, access to the software ecosystem is a privilege contingent upon the user remaining in good standing with the company regarding all financial transactions.
Limitation of Liability
Important Notice
Global X is not responsible for any communication failures or safety issues arising from the use of our walkie-talkies or app in emergency situations. Use is at your own risk.
Notice: We reserve the right to suspend any and all services associated with an account if any transaction is disputed or flagged for fraudulent activity.
Warranty Notice
All warranties, guarantees, and service agreements apply exclusively to radios purchased directly from Global X PoC LLC. Devices purchased from unauthorized third-party sellers are not eligible for warranty coverage, replacement, or technical support from Global X PoC LLC.
Purchasing from unauthorized sellers may void all warranty protections.
Questions?
Contact our support team for any questions about these terms.
These Terms of Service are subject to change. Please check back periodically for updates.
Intellectual Property Notice
© 2026 Global X PoC. All rights reserved. The Global X name, logo, website content, product descriptions, marketing copy, comparison charts, and all original written materials on this website are the intellectual property of Global X PoC and are protected by copyright law.
Product names and trademarks mentioned on this site (including but not limited to Blackview, Zello, TIDRADIO, and other third-party brands) are the property of their respective owners. Global X PoC is an authorized reseller and distributor of select products and is not affiliated with or endorsed by these manufacturers unless expressly stated.