Terms of Service
Please review our terms of service carefully. By using Global X products and services, you agree to be bound by these terms.
Acceptance Required
By purchasing hardware or downloading our app, you agree to these terms
Refund Policy
Hardware subject to return policy; app subscriptions generally non-refundable
No Chargebacks
Fraudulent chargebacks may result in account termination and recovery fees
Good Standing
Software access is contingent on remaining in good standing with Global X
Acceptance of Terms
By purchasing hardware from Global X or downloading our mobile application, you agree to be bound by these Terms of Service.
Payments and Refunds
- Hardware:All hardware sales are subject to our return policy.
- App Subscriptions:App purchases and subscriptions are generally non-refundable unless otherwise stated.
- Refund Processing:If a refund is issued via a third-party processor (e.g., CashApp, Venmo, PayPal), that refund is considered final.
- Signature Confirmation:Any order with a total value over $300 requires a signature confirmation for acceptance of delivery.
Chargebacks and Payment Disputes
We take chargebacks very seriously. A chargeback is a form of payment dispute that should only be used for unauthorized transactions.
Double-Dipping
If a customer receives a voluntary refund from Global X and subsequently files a chargeback for the same transaction, this will be flagged as fraudulent activity.
Consequences
In the event of a chargeback, dispute, or reversal of payment, Global X reserves the right to:
- 1Suspend or terminate access to any associated digital services or apps.
- 2Blacklist the customer from future purchases.
- 3Recover the original funds plus any bank-imposed "chargeback fees" (typically $15–$50).
Account Suspension & Service Termination
Global X reserves the right to disable, suspend, or terminate any user account or app access, without notice, for:
- Violation of these Terms
- Unresolved financial balances
- Fraudulent behavior or attempts to secure multiple refunds for a single item
- Abuse of our support staff
- Bullying on the platform
- Unacceptable behavior on the platform
Hardware-Software Dependency
The Global X App is designed to work with Global X hardware. While the app is a separate purchase, access to the software ecosystem is a privilege contingent upon the user remaining in good standing with the company regarding all financial transactions.
Limitation of Liability
Important Notice
Global X is not responsible for any communication failures or safety issues arising from the use of our walkie-talkies or app in emergency situations. Use is at your own risk.
Notice: We reserve the right to suspend any and all services associated with an account if any transaction is disputed or flagged for fraudulent activity.
Questions About Our Terms?
If you have any questions about these Terms of Service, please contact our support team.
These Terms of Service are subject to change. Please check back periodically for updates.